Exchange & Refund Policy

Refunds:

We offer a 20-day money-back guarantee from the date of purchase.
If your item arrives damaged, defective, or not as described, please contact us within 20 days for a full refund.
To request a refund, email us at pixelportech@gmail.com with your order number and a clear photo of the item.

Exchanges:

Items can be exchanged within 20 days of delivery.
The product must be in its original condition and packaging.
For an exchange, contact us at pixelportech@gmail.com with your order details and the reason for exchange.

Processing:

Refunds are processed within 5–7 business days after we receive the returned item.
Refunds will be issued to the original payment method.

Important:

Shipping costs are non-refundable unless the item was defective or wrong.
Custom or personalized products are not eligible for refund or exchange unless damaged.

Frequently Asked Questions

Shipping usually takes 5–12 business days within the US and UK, depending on your location and order volume.

Currently, we mainly serve US and UK customers, but we’re working on expanding to more countries soon.

We offer a 20-day return policy. If you’re not satisfied with your purchase, you can return it within 20 days of receiving it — the item must be unused and in its original packaging.

Please contact us within 7 days of delivery with clear photos of the product, and we’ll send a replacement or issue a refund.

Orders can be canceled or modified within 12 hours of placement. After processing, changes cannot be made.

We accept all major credit/debit cards and PayPal for safe and secure checkout.

You can contact us anytime via our Contact Us page or by emailing pixelportech@gmail.com — we’ll respond within 24 hours.

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Exchange & Refund Policy

Frequently Asked Questions

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