At PixelPortech, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
Return Eligibility & Timeframe
- You may request a return or refund within 30 days of receiving your order.
- To be eligible, the item must be:
- Unused and in its original condition
- Returned with original packaging and accessories
- Accompanied by proof of purchase (order number or receipt)
We Accept-Returnable Items But the following can't be return
The following items are not eligible for return or refund:
- Items damaged due to misuse, neglect, or improper handling
- Items missing original packaging or parts
- Clearance or final sale items (if applicable)
- Gift cards (if applicable)
How to Request a Return
To initiate a return, please contact us before sending any item back.
Contact us by:
Email: pixelportech@gmail.com
Phone: +1 541-577-0839
Please include:
- Order number
- Reason for return
- Photos or videos (required for damaged or defective items)
Returns sent without prior authorization may not be accepted.
Refund Process
Once your returned item is received and inspected:
- We will notify you of approval or rejection
- Approved refunds will be issued to the original payment method
- Refunds are processed within10 business days, depending on your payment provider or bank
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need an exchange, please contact us with your order number and supporting photos or videos.
Return Shipping Costs
- If the return is due to a defective, damaged, or incorrect item, PixelPortech will cover the return shipping cost.
- For all other returns, customers are responsible for return shipping costs.
- Original shipping charges (if any) are non-refundable.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If the issue persists, please contact us directly for assistance.
Contact Information
PixelPortech
Email: pixelportech@gmail.com
Phone: +1 541-577-0839
Address:
30N South Gould Street, Ste R
Sheridan, Wyoming 82801
United States
Website: https://pixelportech.com
