This Policy applies to all purchases made through the PixelPortech website. Please read it carefully before completing your purchase. By placing an order after receiving reasonable notice of this Policy, you acknowledge and agree to its terms. Nothing in this Policy excludes or limits any consumer right that cannot lawfully be excluded under applicable federal or state law.
═══════════════════════════════════════
PixelPortech accepts return requests for eligible products submitted within thirty (30) calendar days after the carrier confirms delivery. Submitting a request does not guarantee approval — every request is subject to authorization, inspection, and verification.
To qualify for a discretionary return, the product must:
a) Be unused and unmodified;
b) Be in substantially the same condition as delivered;
c) Include original packaging, manuals, batteries, chargers, tools, blades, guards, and accessories;
d) Have all serial numbers, labels, and safety markings intact;
e) Show no evidence of use, testing, or exposure to dirt, grass, sawdust, paint, oil, fuel, water, or chemicals; and
f) Be supported by a valid order number or proof of purchase.
Note: Customers may open a package for visual inspection only. Using a tool to drill, cut, grind, trim, saw, blow, cultivate, paint, or fasten is considered operational use. A product used to complete a task is not eligible for a convenience return simply because it is no longer needed.
Customers must obtain written authorization before returning any product. Requests must be sent to pixelportech@gmail.com and include:
• Full name and order number
• Product name and reason for return
• Photographs of the product, packaging, serial number, and accessories
• Video evidence when alleging damage, malfunction, or defect
Packages sent without authorization, to an unauthorized address, cash-on-delivery, or after authorization expires may be refused. Once issued, the package must be handed to the carrier within seven (7) calendar days.
The following are not eligible for return, refund, or exchange, except where required by law:
1. Products showing evidence of use, wear, or completed work
2. Products assembled, installed, altered, or modified
3. Products damaged by misuse, neglect, or improper assembly
4. Products exposed to water, chemicals, fuel, paint, grass, soil, or sawdust
5. Products with missing or altered serial numbers or safety labels
6. Products missing original packaging, accessories, or manuals
7. Opened or used consumable/wear components (blades, bits, discs, etc.)
8. Clearance, liquidation, or final-sale products
9. Gift cards
10. Prior-claim replacement products (unless the replacement itself is defective)
11. Products purchased from unauthorized third-party sellers
12. Products damaged in return transit due to insufficient packaging
13. Products returned after the applicable return period
14. Products that do not match what PixelPortech originally shipped
15. Empty, counterfeit, or substituted packages
Report a visibly damaged package, incorrect product, or incomplete order within 48 hours of confirmed delivery. Retain the product, original carton, internal packaging, shipping label, serial-number information, all components, and photo/video evidence.
Where PixelPortech verifies it shipped the wrong product, omitted a component, or delivered transit damage, it will provide an appropriate remedy — replacement parts, exchange, repair, store credit, or refund. Minor external packaging damage, without damage to the product itself, does not by itself make the product defective.
Report a suspected defect promptly with photographs, video, and a detailed explanation. PixelPortech may require reasonable troubleshooting first (charging the battery, confirming assembly, checking safety locks, providing a malfunction video).
A defect does not include:
• Normal wear and tear or cosmetic wear from use
• Reduced performance from an uncharged or poorly maintained battery
• Damage from incorrect assembly, operation, or exceeding intended capacity
• Damage from incompatible accessories or unauthorized repair
• Performance differences from material, environment, or technique
• Ordinary battery-capacity reduction over time
• Dissatisfaction where the product materially performs as described
Where a reported defect cannot be reproduced, or inspection shows misuse or ordinary wear, the claim may be rejected.
Photographs are provided for identification purposes. Minor differences may occur due to screen settings, lighting, camera angle, production batch, or packaging updates. Minor cosmetic differences are not defects when the product's identity, function, safety, and specifications remain substantially the same.
This does not permit substituting a materially different product — contact PixelPortech if a delivery materially differs from the advertised model, voltage, brand, or intended function.
Measurements described as "approximately," "up to," or "estimated" may vary with battery charge, material density, technique, and working conditions. Performance claims are not a guarantee of identical results, but this does not excuse a material misstatement about the product's identity, voltage, quantity, compatibility, or safety.
Third-party names and trademarks referenced on the site are used solely for truthful identification or comparison and remain the property of their owners. PixelPortech will not knowingly substitute a different advertised brand without disclosure.
For approved returns due to customer preference or change of mind: the customer is responsible for return shipping, the package must be trackable, and any prepaid label cost may be deducted from the refund.
Where the product was incorrect, not as described, or defective on arrival, PixelPortech will provide return instructions and, where appropriate, a prepaid label. Lithium-ion batteries must not be shipped independently in violation of carrier requirements.
Approved non-defective returns may be subject to a restocking fee of up to 20% of the product price, covering inspection, testing, and handling. This fee is waived where PixelPortech verifies it shipped the wrong item or the item arrived defective or not as described.
Receipt of a return does not itself approve a refund. After inspection, PixelPortech may approve a full or partial refund, deduct a restocking or return-label fee, offer replacement parts or an exchange, or reject the return. Refunds never exceed the amount actually paid.
Approved refunds are issued to the original payment method, generally initiated within 7–10 business days after inspection. Banks may require additional time for funds to appear. Expedited shipping charges are non-refundable unless the refund is due to PixelPortech's error.
PixelPortech may approve an exchange for an eligible unused product or a verified defective/incorrect item, subject to inventory availability. A replacement product is ordinarily not eligible for a second exchange.
Bundles or sets must generally be returned as a complete unit. Any promotional gift or add-on must also be returned unused, or its value will be deducted from the refund.
Submit cancellation requests immediately after placing an order — not guaranteed once processing or shipment begins. PixelPortech may cancel orders involving suspected fraud, payment issues, or repeated return abuse.
Customers are responsible for providing an accurate delivery address. A refused or undeliverable package is not automatically treated as an approved return, and related shipping costs may apply.
PixelPortech may reject a claim or restrict future purchases where evidence indicates wardrobing, false defect claims, serial-number switching, or other dishonest conduct. This does not affect a customer's legitimate legal rights.
Customers are encouraged to contact PixelPortech before filing a chargeback. Knowingly false claims may result in denial of the claim or account restrictions.
"Lifetime assistance" or "lifetime support" refers to ongoing customer service, not a lifetime warranty or unlimited refund right. A separate warranty applies only when expressly stated on the product page.
PixelPortech does not guarantee suitability for every project or skill level unless expressly stated. Dissatisfaction from technique or working conditions does not make a conforming product defective.
The Policy version displayed at the time of order governs that purchase. Updates apply prospectively only.
This Policy is governed by the laws of the State of Wyoming. Mandatory consumer-protection rights in the customer's state of residence remain applicable where they cannot lawfully be waived.
If any provision is found unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions stay in effect.
═══════════════════════════════════════
PixelPortech
30 N South Gould Street, Suite R
Sheridan, Wyoming 82801, United States
Email: pixelportech@gmail.com
Phone: +1 470-937-1404
Do not send a return to the address above unless PixelPortech specifically identifies it as the authorized return location. The approved return address may differ by product and fulfillment center.
═══════════════════════════════════════
